Connecting to Your Desktop

Always open your desktop from the Secure Desktops Interface. Don't try to open the installed client directly from your computer.

Note

By default, the desktop opens using the web client. To use the installed client, adjust the settings on the Preferences page.

In a supported browser, open the Secure Desktops Interface using the URL provided by your desktop administrator. See Accessing the Secure Desktops Interface for details. If you have a direct link to a single desktop pool, a desktop opens in the web or installed client according to your preference. Otherwise, choose a desktop as follows.
In the Secure Desktops interface, click Desktops in the left navigation.
Click the name of the desktop or use the menu to select Open.
An Opening desktop pop-up window opens. This window is informational only and does not affect the request to launch the desktop. Select Dismiss to close this window. Otherwise, it closes automatically once the desktop launches. If a timeout or error is encountered, a help window opens.

If connecting for the first time:
- Initially, the desktop will be in a status of Available - new desktop. Opening it will change the status to Available - opening and then Available (see Desktop Status).
- Once the desktop is available, select Open again to open the desktop.
- If using the installed client, allow the browser to open the client.
Can't open your desktop? See Unable to Open Desktop.
Configure your desktop as needed.